Privacy Policy

Effective Date: 20/10/2025

Last Updated: 20/10/2025

Nerve Labs Ltd. ("Nerve Labs", "we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website https://nervelabs.co.uk (the "Site") and our services. By using our Site, you agree to the practices described in this Privacy Policy.

1. Who We Are

Nerve Labs Ltd. is a company registered in the United Kingdom. If you have questions about this policy or your data, you can contact us at:

Email: [email protected]

2. Information We Collect

We may collect the following types of information:

• Personal Identifiers: Name, email address, payment details (processed securely by Stripe).
• Technical Data: IP address, device information, browser type, operating system.
• Usage Data: How you interact with our Site, services, and content.
• Cookies & Tracking Data: Information collected through cookies, analytics tools, and similar technologies.

3. How We Collect Information

We collect information through:

• Account creation and service use.
• Third-party services (Stripe, Google Analytics, Mailchimp, advertising networks).
• Cookies and similar technologies.
• Customer support interactions.

4. How We Use Your Information

We use your data for the following purposes:

• To provide and operate our services.
• To process payments (via Stripe).
• To send marketing communications (with your consent where required).
• To deliver targeted ads and measure their effectiveness.
• To conduct analytics and improve our services.
• To comply with legal obligations.
• To provide customer support.

5. Sharing of Information

We may share your information with:

• Service Providers: Google Analytics, Stripe, Mailchimp, cloud hosting providers.
• Advertising Networks: To deliver targeted ads.
• Legal Authorities: When required by law or to protect our rights.

Some of these partners are located outside the UK/EU, and your data may be transferred internationally. Where we transfer data, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.

6. Cookies and Tracking

We use cookies and similar technologies to:

• Enable core site functionality.
• Analyse site usage (via Google Analytics).
• Personalise content and ads.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect functionality.

7. Data Retention

We retain personal data for up to 10 years, unless a longer retention period is required by law.

8. Data Security

We use secure servers, encryption, and other industry-standard measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Under UK/EU GDPR

• Access your data.
• Correct inaccurate information.
• Request erasure of your data.
• Restrict or object to processing.
• Request data portability.
• Withdraw consent (where applicable).

Under CCPA/CPRA (California Residents)

• Know what personal data we collect and how we use it.
• Request access to your personal data.
• Request deletion of your data.
• Opt out of the sale or sharing of personal data.
• Non-discrimination for exercising privacy rights.

To exercise your rights, please contact us at [email protected].

10. Children's Privacy

Our services are not directed to individuals under the age of 16 (or 13 in the United States). If we become aware that we have collected data from a child without proper consent, we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be notified by posting the updated version on our Site and updating the "Last Updated" date.

12. Contact Us

For questions, requests, or complaints regarding this Privacy Policy or our data practices, please contact:

Email: [email protected]